Nature of Business
“Global House” operates a retail business in construction and home improvement segment selling a wide range of product, from heavy construction material to light decorative products under the concept One Stop Shopping Home Improvement Center. Our target markets are retail customers, small distributor, and professionals.“Global House” divided products into 2 groups;
| Building Material Group | Decorative items |
|---|---|
| Cements and Construction materials | Doors, Windows and Woods |
| Steels, Nails and Wires | Hardware |
| Roofs and Installation tools | Electrical Accessories |
| Tanks, Pipes, Water Systems and Gardening | Sanitary wares and Kitchens |
| Ceramic Tiles and Decorative items | |
| Paints and Chemicals | |
| Furniture and Appliances |
Product Lines and Services
The company distributes construction materials, decorative items and gardening products. All in large store warehouse under single roof under the name “Global House”. The store contains various categories of construction material and decorative item such as; construction material, roofing, steel, sanitary ware and ceramic tile, paint and chemical, electric and lighting, water system and plumbing, door and window, woodcraft and timber, furniture, tool, electric hardware, more than 100,000 SKUs. Each Global store features average area of 18,000 - 32,000 sq.m. and can accommodate more than 200 cars.
Services
As a leading construction material and home improvement retailer we focus on being:
FAST – we provide our customers with a grab & go service.
We have a unit called “Speed Man” who is ready to help customer loading customers’ heavy purchased items into their vehicles.
We also heavily invest our resource on improving the utilization of Information Technology to speed up our work processes,
which ultimately aim to improve service quality.
RIGHT – because we understand that customers expect reliability from us,
so we equipped all of our associates with the right knowledge of product and with the customer-oriented mind.
CHEAP – customers can expect quality products at a lower-than-market price from us.
EASY – we want to provide an easy and welcoming atmosphere to all our customers.
POLITE – all our associates are there to help out our customers in a polite and professional manner.
Special Order
This service provide for the customers who demand the product that the company doesn’t stock in the store.
Satisfaction Guarantee and Return Policy
The Company guarantees the satisfaction of customer. We offer the 30 days cash return policy for most of our product in the store. Customer just needs to bring the product and show the receipt (under the right terms and conditions).
Delivery and Installation Service
The Company provides delivery and installation services for the convenience of customers.